Citizen Charter

The main objective of the exercise to issue the citizen charter of an organisation is to improve the quality of public services. This is done by creating awareness among the people about the mandate of the concerned Departments/Organisations, how one can get in touch with the officials, what to expect by way of services and how to seek remedy if something goes wrong. The citizen charter does not by itself create new legal rights, but it surely helps in enforcing existing rights as follows:

  • Ensuring responsive, effective and transparent administration with zero tolerance to corruption.
  • Ensuring sustainable and inclusive growth while keeping ecological concerns and tribal issues to the fore.
  • Ensuring strategic security
  • Enhancing skill development and providing employment
  • Ensuring inter-island and mainland connectivity
  • Maintaining social harmony and multicultural identity
  • Protecting the particularly vulnerable tribal groups (PVTGs)
  • Enhancing disaster preparedness & security infrastructure
  • Making local bodies more vibrant for effective service delivery

The Charter incorporates the following elements:-

  • Delivery of services
  • Time limit for redressal of complaints
  • Details of business transacted by the department/organisation

NAME OF THE HOSPITAL : G.B. PANT HOSPITAL, ANIIMS, PORT BLAIR

NAME OF THE PUBLIC GRIEVANCE OFFICER : Dr. SHIPRA PAUL

TELEPHONE NO. : 03192-232564/03192-234941

S.No. Details of Services Time Limit

1.

Issue of Family Planning Certificate (Green Card)

15 days on submission of application in the prescribed format duly filled in all respect by the party

2.

Issue of Medical Board Examination Certificate for obtaining Handicapped Certificate/Book

15 days on submission of application in the prescribed format duly filled in all respect by the party

3.

Issue of Medical Examination report for:

 

Service Matter

07 days

Driving / Shop License/ Higher Study

Same day

4.

Issue of Lab Reports

(Where the Lab facilities are available)

Routine: Same day

Others: 03 days

5.

Issue of the Post Mortem report

07 days

6.

Issue of the patient case sheets

03 days for new records

07 days for old records

7.

Payment of the compensation to family planning accepters

Same day

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